Privacy Policy

At Illumos Pixels LLP, we are committed to being the "light" (Illumos) in the digital world by ensuring transparency and security in how we handle your data. This policy explains how we collect, use, and protect information when you visit our website or engage our design and development services.

1. Data We Collect

We only collect data that is necessary to provide you with top-tier digital experiences.

• Identity & Contact Data: Name, email address, phone number, and company name (collected when you inquire about services).
• Technical Data: IP address, browser type, and usage patterns via cookies (to optimize our site performance).
• Project Data: Assets, brand guidelines, and user data provided by you for the purpose of design and development projects.

2. How We Use Your Data

We process your personal data under the "Lawful Basis" of Consent and Contractual Necessity:

• To communicate regarding project timelines and deliverables.
• To provide tailored UI/UX and development solutions.
• To send occasional newsletters or updates (only if you have opted in).
• To comply with legal obligations under Indian law.

3. Data Sharing & Third Parties

We do not sell your data. We only share information with trusted partners necessary for our operations:

• Cloud Service Providers: (e.g., AWS, Google Cloud) for hosting project environments.
• Collaboration Tools: (e.g., Figma, Slack, Jira) to facilitate the design process.
• Legal Compliance: If required by the Data Protection Board of India or other regulatory authorities.

4. Your Rights (DPDP Act Compliance)

As a "Data Principal" in India, you have specific rights that we fully support:

• Right to Access: You can request a summary of the personal data we hold about you.
• Right to Correction/Erasure: You can ask us to update inaccurate data or delete your information once the project is complete.
• Right to Withdraw Consent: You may withdraw your consent for marketing at any time.
• Right to Grievance Redressal: If you have concerns, you can contact our Grievance Officer (details below).

5. Data Security

We implement industry-standard encryption and access controls. Since we are a "Data Processor" when building apps for your customers, we ensure that the code and architectures we deliver follow Privacy-by-Design principles to protect your end-users.

6. Retention Policy

We retain your contact data for as long as your account is active. Project files are archived for 2 years after completion to assist with future updates, after which they are securely purged unless otherwise agreed in your service contract.

7. Contact Our Data Protection Point

For any questions regarding this policy or to exercise your rights, please reach out to:

Grievance Officer: Jinesh George
Email: jineshgeorge@illumospixels.com
Address: A-1 Ambaji Park, Makarpura Tarsali Road, Vadodara 390010, Gujarat